If you have a premium account, but your account shows up as a free account, please try these different solutions in the order they are presented:
First, make sure you’re logged in to the correct account. You will see your email address written under the profile image of your Wordtune account.
If you don't know where your email account is, check out the video below:
2. Visit the signup page without interacting with it. This can solve the issue by syncing your data across our systems.
4. After clearing your cookies, cache and site history, reinstall the Wordtune extension by clicking here. You can see an example of how to do this in the image below:
If after these steps you're still experiencing issues with your Wordtune Premium account, please reach out to us by clicking on the messenger in the bottom-right of this screen.😃